Tom also holds a Project Management Professional (PMP) certification. Tom Ritter, PMP, has a Bachelor of Science in Business Administration and Management, General from the USC Marshall School of Business, and a Master of Business Administration from the Isenberg School of Management, UMass Amherst. Tom Ritter, PMP currently holds the role of Vice President and Program Director at EMZ Cloud Solutions, which they joined in 2019. Tom also spearheaded the transformation program that transitioned from a paper-based order system to a new, complex Lead to Cash and Dispatch program powered by Salesforce, Salesforce Field Service Lightening, Chemical Safety Environmental Management and NetSuite billing. Accomplished multilingual, business analyst and certified project manager (PMP) with over ten years of progressively responsible experience in various industries (Finance, Lending, Hospitality. Tom then moved to Affinity IT Consulting (World Oil Corp) in 2018 as a Program Manager, where they were accountable for leading a fully automated Lead to Cash program using Salesforce CRM, CPQ, Service Cloud and Field Service Lightening. In 2000, they joined Toyota North America as an Internal Audit Consultant, Product and Project Manager, and Finance and Business Lead. In 1999, they moved to CSC as a Pricing Manager and Senior Financial Analyst, where they developed an automated pricing process that reduced the proposal pricing approval process from several weeks to one day. In this role, they provided objective consulting advice on various engagements, including an upgrade of IT systems for an automotive corporation, business process reengineering for a start-up technology firm, and development of a data warehouse environment. Our primary goals are to standardize project-related governance processes and facilitate the sharing of resources, methodologies, tools, and techniques. Tom began their career in 1996 as a Project Leader and IT Specialist for IBM Global Services (I/T Consulting). The HR Portfolio and Change Management Office is a central part of USC’s Human Resources Division. Tom Ritter, PMP has extensive experience in program and project management.
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